48 hour advance notice is required when cancelling or changing an appointment. This allows the opportunity for someone else to schedule.
If you are unable to give us 48 hours advance notice, you will be charged a late cancellation fee of $50. This amount must be paid prior to your next appointment.
Due to the nature of the mobile grooming business and the considerable amount of opportunities for delays (weather, traffic, longer than expected at a previous client's location, etc), we can never guarantee arrival at the exact time of the scheduled appointment.
We do guarantee that if we are going to be late, we will be in contact to communicate the delay and our estimated ETA.
PET MEDICAL RELEASE
Your pet is IMPORTANT to us! Because we care about your pet's safety and well-being, we want to assure you that every effort will be made to make your pet's visit as pleasant as possible.
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. In the best interest of your pet, we request your permission to obtain immediate veterinary treatment should it become necessary.
By agreeing to Walt Perfect Pup's Terms of Service, you grant us permission to obtain emergency veterinary treatment for your pet at your expense.